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Home Services2024–Present
Premier Plumbing
From Lost Calls to Always-Booked
Regional plumbing operator was leaking after-hours emergency calls and losing the map pack in nearly every service city. We deployed an AI voice receptionist, rebuilt local SEO across 47 cities, and ran a reputation engine that took them from 3.4 → 4.9 stars.
Headline Results
Top 3 in 47 cities
Map pack ranking
78%
After-hours calls captured
3.4 → 4.9
Google rating
18
Featured snippets earned
The Challenge
Premier Plumbing was missing 40%+ of after-hours emergency calls, every one a $400-$2,000 lost job. Their map pack rankings sat at #6-12 across most service cities, and a 3.4 Google rating was scaring away comparison shoppers.
Our Approach
- Deployed AI voice receptionist on Twilio + Claude, books emergency jobs 24/7 with calibrated triage.
- Rebuilt local SEO across 47 cities: optimized GBP for every service area, deployed location × service pages, cleaned 100+ citations.
- Launched reputation engine: automated review requests post-job, all reviews responded to within 24h.
- Restructured paid media to LSA + Search with bid adjustments by service-area profitability.
The Outcome
Premier is now the dominant plumbing brand in their region. Revenue grew 64% year-over-year on a paid budget that shrank 9%.
Services delivered
What we ran for this client
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