What about prohibited items and customs questions?
The AI explains your list of items you do not ship and the documents each destination requires, using wording your team approves. It does not give legal or customs advice beyond that. When a customer asks about something unusual, like medicine, electronics in bulk or commercial goods, it routes the question to a person.
Where this applies
This answer comes from our page on Couriers and logistics, where the full picture lives: what it does, where it pays off and how the build works.
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